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Thank you for choosing VELVET IN THE SKY.
We believe reaching out for help should feel simple and effortless. Whether you have a question before placing an order, need assistance with an existing purchase, or want to learn more about one of our styles, our Customer Support Team is always happy to assist.
We aim to respond to all customer inquiries within 24–48 business hours, Monday–Friday.
If your message is related to an existing order, please include your Order Number so we can locate your order and assist you more efficiently.
Our Customer Support Team can assist with:
For damaged, defective, or incorrect items, please include clear photos of the item and packaging along with your order number.
VELVET IN THE SKY
3064 Margaret Dr
Macon, GA 31206
United States
Business Correspondence Only — Not a Return Address
Please do not send returns to the business address above. If you need to return an item, contact our Customer Support Team first to receive the appropriate return instructions.
Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday – Sunday: Closed
Messages received outside our business hours will be answered on the next available business day.
For faster assistance, please include:
From finding the right fit to checking on an order, we’re here to make your experience feel easy and enjoyable. Whenever you need a little help, simply reach out — we’d love to hear from you.
VELVET IN THE SKY — Dress beautifully. Feel effortlessly you. ✦
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