Shipping policy

At VELVET IN THE SKY, we want your order to arrive smoothly and securely. Below you’ll find everything you need to know about our order processing, shipping options, and delivery arrangements.

1. Order Processing

All orders are carefully prepared before shipment.

• Orders are processed within 1–3 business days.
• Orders are processed Monday through Friday, excluding U.S. holidays.
• During major promotions, holidays, or peak shopping periods, processing may take slightly longer.
• Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please make sure your shipping information is correct before completing your purchase. VELVET IN THE SKY is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided at checkout.

2. Shipping Rates

We currently offer shipping within the United States.

Shipping options and applicable rates will also be displayed at checkout before you complete your purchase.

3. Shipping Coverage

Our domestic shipping service covers eligible addresses within the United States.

At this time, we do not ship to APO, FPO, or DPO military addresses.

Certain remote locations or areas with carrier restrictions may have limited shipping options.

4. Tracking Your Order

Once your package has been handed over to the shipping carrier, tracking information will be sent to the email address provided with your order.

Please allow some time for the tracking information to become active after the carrier receives your package.

You can use the tracking number provided in your shipping confirmation to follow your shipment.

5. Shipping Delays

While we work with reliable shipping carriers, delivery times can occasionally be affected by circumstances beyond our control, including:

• Severe weather
• Carrier delays
• High-volume shopping periods
• Holidays
• Transportation disruptions
• Incorrect or incomplete shipping information
• Other unexpected circumstances

If your package is delayed after leaving our facility, please contact the carrier directly using the tracking information provided.

6. Lost, Stolen, or Undelivered Packages

Once an order has been shipped, the package is under the responsibility of the shipping carrier.

If tracking shows that your package has been delivered but you cannot locate it, we recommend checking around your delivery area and contacting the carrier for additional information.

If the carrier confirms that a package has been lost in transit, please contact us at studio@velvetinthesky.com so we can review the situation and assist you where possible.

VELVET IN THE SKY cannot guarantee reimbursement for packages that are confirmed as delivered by the carrier but are subsequently lost or stolen.

7. Incorrect Shipping Information

Please carefully review your shipping address before placing your order.

If you notice an error, contact us as soon as possible at studio@velvetinthesky.com.

We will do our best to assist before the order is shipped. However, once an order has been processed or shipped, we may be unable to change the delivery address.

Additional shipping charges caused by address changes or re-shipment may be the customer's responsibility.

8. Refused or Undeliverable Packages

If a package is refused, cannot be delivered, or is returned to us because of an incorrect or incomplete address, the customer may be responsible for any return shipping or re-shipping costs.

If the package is returned to our facility, please contact us at studio@velvetinthesky.com for further assistance.

9. Shipping During Peak Seasons

During holidays, special promotions, new collection launches, and other high-volume periods, order processing and carrier transit may take longer than usual.

We appreciate your patience during these periods and recommend placing orders early when you need an item for a specific occasion.

10. Contact Us

If you have questions about your shipment, tracking information, or delivery, our customer service team is happy to help.

VELVET IN THE SKY
Email: studio@velvetinthesky.com
Business Address: 3064 Margaret Dr, Macon, GA 31206, USA

Please note: This address is not a return address. Please contact us before sending any return package.